Privacy Policy

Website Visitor Privacy Notice

Hightower Video is committed to protecting and processing your personal data in accordance with the General Data Protection Regulations and the Data Protection Act 2018 (the legislation). We will always treat your personal data with the utmost care, and we want you to understand what data we collect from you, why we collect it, and how we protect it.

For the purpose of the legislation and your personal data, Hightower Video is the Data Controller,Luke Cairns is the person responsible for data protection and can be contacted at : Unit 8, 7 Norfolk Terrace
Brighton, East Sussex, BN1 3AD

Tel: 01273 311049

Email: luke@hightower.video

The General Data Protection Regulations are to safeguard your personally identifiable information or personal data. This privacy notice will be regularly reviewed and updated.

Website Server Information

We use a third party server to host our website. The hosting platform is operated by Digital Ocean LLC and managed by Freshsites Ltd, the privacy policy(s) of which is available here: https://www.digitalocean.com/legal/privacy/ and https://freshsites.co.uk/privacy-policy/. Our website server automatically logs the IP address you use to access our website as well as other information about your visit such as IP address of visitors, page visited, the date and time of the request, the source of your access to our website (e.g. the website or URL (link) which referred you to our website), and your browser version and operating system. Our servers are located within the EU in Germany and the United Kingdom.

  • https://www.digitalocean.com/legal/terms/
  • https://www.digitalocean.com/security/gdpr/
  • https://www.digitalocean.com/legal/privacy/
  • https://freshsites.co.uk/privacy-policy/
  • https://freshsites.co.uk/cookie-policy/

Online identifiers, IP addresses and cookie identifiers

When you visit our website we may collect information about your computer, including (where available) your IP address, operating system and browser type, for system administration and to report aggregate information to our advertisers. This is statistical data about our users’ browsing actions and patterns. The data we store is always stored within the European Union or outside of the European Union but with an organisation operating under the General Data Protection Regulations.

We may obtain information by using a cookie file which is stored on the hard drive of your computer. Cookies contain information that is transferred to your computer’s hard drive. They help us to improve our site and to deliver a better and more personalised service. Our lawful basis of processing is a legitimate interest as processing the data enables us:

  • To estimate our audience size and usage pattern.
  • To store information about your preferences, and so allow us to customise our site according to your individual interests.
  • To speed up your searches.
  • To recognise you when you return to our site.

We do not access log data from our website server AND our third-party hosting provider collect(s) and store(s) server logs to ensure network and IT security and so that the server and website remain uncompromised. This includes analysing log files to help identify and prevent unauthorised access to our network, the distribution of malicious code, denial of services attacks and other cyber-attacks, by detecting unusual or suspicious activity.

Unless we are investigating suspicious or potential criminal activity, we do not make, nor do we allow our hosting provider to make, any attempt to identify you from the information collected via server logs.

Your personal data will be processed during and after your website visit and any subsequent visits to our website.

Cookies

A cookie is a small text file placed on your computer by lots of the websites you visit. Some cookies are essential to making our site function properly. Others, while not essential, help us to provide the best user experience possible and to continually improve our service.

You may refuse to accept cookies by activating the setting on your browser which allows you to refuse the setting of cookies. However, if you select this setting you may be unable to access certain parts of our site. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you log on to our site. You can find more information about cookies at www.allaboutcookies.org

This policy only applies to our site. If you leave our site via a link or otherwise, you will be subject to the privacy policy of that website provider. We have no control over that privacy policy or the terms of the website and you should check their privacy policy before continuing to access the site.

Recipients of personal data

We do not share your personal data with our website host and advertisers.
We only store clients name/address/phone number if sent my email, contact form logged from a phone call for the purpose of providing estimates and sending invoices.

Information may be stored on Dropbox for convenience and business continuity:
https://www.dropbox.com/en_GB/security/GDPR

We use WUFOO.com to manage online forms/contact forms.

  • your data is protected with encryption at rest and in transit,
  • access control for both authentication and authorization,
  • continuous network & security monitoring,
  • vulnerability management,
  • incident response and recovery,
  • ongoing security awareness training,
  • Periodic independent 3rd-party security reviews and penetration testing
  • EU-US Privacy shield certified
  • PCI DSS 3.2

We use GSUITE (Google Mail) to send and receive emails. Details of Googles GDPR / Dataprotection statement may be located here: https://gsuite.google.com/terms/dpa_terms.html

Retention period and criteria used to determine the retention period

We will retain some elements of your personal data for up to three months. The information that can be anonymized will be that which is no longer required for either contractual fulfilment or a legitimate interest. If the lawful basis for processing your data was consent then you may withdraw such consent at any time.

Your rights

You have a right of access to check your personal data to verify the lawful basis of processing. We are obliged to respond to an access request within 30 days and may not charge a fee unless the request is unfounded, excessive or repetitive. If a fee is charged it is to be a reasonable fee based upon the administrative cost of providing the information.

You have a right to rectification if the data we hold is either inaccurate or incomplete. If your data has been disclosed to third parties then we must inform them of the rectification, where possible.

You have a right to require erasure of your data when consent is our basis of processing (the right to be forgotten). You may request that your personal data be erased, for example, where there is no compelling reason for its continued processing or where you withdraw consent. We will comply with your request unless we have another basis of processing justifying our retaining the data (for example a legal requirement or the defence of a legal claim).

You have some rights to ask us to restrict processing i.e. to block or supress processing where, for example, the data may be incorrect and whilst the accuracy is verified. We are permitted to store the data.

Your right to object

You do have a right to object to further processing of your personal data. We may be required to stop processing unless there is some other legitimate basis of processing such as a legitimate interest or a requirement for the exercise or defence of a legal claim.

How to lodge a complaint with the supervisory authority

The supervisory authority responsible for data protection is the Information Commissioners Office (ICO) to whom concerns may be reported by phone on 0303 123 1113 or +44 1625 545 745 if calling from outside the UK, by email using the form on the website ico.org.uk or the livechat function.